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Call us for all your automotive needs! 508-399-7500

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • IDENTIFIX
  • Jasper
  • NFIB (National Federation of Independent Business)
  • Fluid Film
  • Crosswind
  • Antares Tires
  • Monroe
  • Moog
  • Car Care Aware

Testimonials

  • Had occasion to go back and use D&G again recently and they are still awesome! Great work, reasonable prices, above and beyond quality and super to deal with. Definitely Fully Recommend.
    -Lazz M.

  • Great, honest family owned auto service. I always had family and close friends work on my car. When I moved to this area, I didn't have a local shop I could trust. A friend recommended D&G and they have been great! Great service and very reasonable prices. A nice local shop you can trust.
    -George A.

  • Best mechanics around. Honest and friendly family business. Been going to them for almost 4 yrs now and I won't take my car anywhere else. I recommend them to everyone!!
    -Chrissy H.

  • We love taking our cars here. They are friendly, helpful, and trustworthy. Our cars are well taken care of. They are very efficient. I was able to have my oil change done in a short amount of time. The quotes we have received for repairs have been reasonable. I highly recommend this business for car maintenance and repairs.
    -Anita S.

  • Best mechanics in town. Family owned & operated. Wouldn't go anywhere else.
    -Paul D.

  • Excellent service ! Very friendly and honest family business. Will not take my car anywhere else!!
    -Chrissy H.

  • Amazing service. Honest and very knowledgeable. I won't take my cars to anyone else.
    -Christina P.

  • D&G Auto is a mechanic you can trust! Jim and his workers make sure that I drive away in a safe vehicle every time! D&G is the only mechanic who I'll let work on my car.
    -Colleen W.

  • I've been going to D&G Auto for years and I wouldn't go anywhere else! Thanks Jimmy for always taking such great care of my cars!
    -Janice R.

  • Great service, quality work, done quickly, and for a very fair price. Those are the basic tenets of any good business and D & G delivers in spades. My only concern is that if too many people find out about this gem then the business will become too busy!
    -John D.

  • Once again, had another great experience with the latest repair. 20 plus years of unbeatable service and value to me and my family. Just say NO to overpriced chain stores and dealerships with their " freebies " and gimmicks. Go to D & G for fast, friendly, quality service at more than fair prices ! You'll be glad you did !!
    -Jim M.

  • For excellent service and a good price check out D&G Auto Services in South Attleboro. From the office staff to the mechanic, you will be satisfied with everything.
    -Lyman P.

  • If you want an amazing mechanic who you can trust than go here! My whole family has been going to him for years and I wouldn't go anywhere else.
    -Matt B.

  • Have been going here for years, excellent service, good prices, very friendly staff! Hidden jewel!
    -Jeanne D.