Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 508-399-7500 or make an appointment online!
One of the best in the country. You think its a big problem with whatever you drive in with. Others fail at their diagnostics mechanics. Jim reads throughout his every days on up to date and mistakes made by other shops that really get customers a mistaken repair leading to more when the actual problem is fixed for 45.00 dollars and you unfortunately spent 200 to 800 plus dollars. He started with hubcaps at 5 years old his brother teaching him. I witnessed a repair shop he worked at. The owner was a naval air craft mechanic the other mechanic seasoned. The three of us couldn't believe the extensive education strength, listening skills to customers. When the other 2 mechanics had trouble we went to Jim now at D&G. This mechanic can also weld exhaust fix automatic or manual gearboxes rear ends and so much more. He's a friend to all customers and doesn't repair things that are not broken. I estimated Jim is one of the top mechanics in the United States. He tells you even to help do a lower price or best advice. Very True Statement above. Not baloney, the one you've been looking for your whole life, and yes family business. Very Honorable Very honest. Give it a try. Its true.
Greg Sorrento, 01/21/2021
The absolute best around!
Brian Hamilton, 10/14/2020
Great customer service and excellent professional mechanics
Trevor Clarke, 10/14/2020