FacebookYelp - TransparentGoogle My Business White

Call us for all your automotive needs! 508-399-7500

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 508-399-7500 or make an appointment online!

ASSOCIATIONS

  • IDENTIFIX
  • Jasper
  • NFIB (National Federation of Independent Business)
  • Fluid Film
  • Crosswind
  • Antares Tires
  • Monroe
  • Moog
  • Car Care Aware

Testimonials

  • Had occasion to go back and use D&G again recently and they are still awesome! Great work, reasonable prices, above and beyond quality and super to deal with. Definitely Fully Recommend.
    -Lazz M.

  • Great, honest family owned auto service. I always had family and close friends work on my car. When I moved to this area, I didn't have a local shop I could trust. A friend recommended D&G and they have been great! Great service and very reasonable prices. A nice local shop you can trust.
    -George A.

  • Best mechanics around. Honest and friendly family business. Been going to them for almost 4 yrs now and I won't take my car anywhere else. I recommend them to everyone!!
    -Chrissy H.

  • We love taking our cars here. They are friendly, helpful, and trustworthy. Our cars are well taken care of. They are very efficient. I was able to have my oil change done in a short amount of time. The quotes we have received for repairs have been reasonable. I highly recommend this business for car maintenance and repairs.
    -Anita S.

  • Best mechanics in town. Family owned & operated. Wouldn't go anywhere else.
    -Paul D.

  • Excellent service ! Very friendly and honest family business. Will not take my car anywhere else!!
    -Chrissy H.

  • Amazing service. Honest and very knowledgeable. I won't take my cars to anyone else.
    -Christina P.

  • D&G Auto is a mechanic you can trust! Jim and his workers make sure that I drive away in a safe vehicle every time! D&G is the only mechanic who I'll let work on my car.
    -Colleen W.

  • I've been going to D&G Auto for years and I wouldn't go anywhere else! Thanks Jimmy for always taking such great care of my cars!
    -Janice R.

  • Great service, quality work, done quickly, and for a very fair price. Those are the basic tenets of any good business and D & G delivers in spades. My only concern is that if too many people find out about this gem then the business will become too busy!
    -John D.

  • Once again, had another great experience with the latest repair. 20 plus years of unbeatable service and value to me and my family. Just say NO to overpriced chain stores and dealerships with their " freebies " and gimmicks. Go to D & G for fast, friendly, quality service at more than fair prices ! You'll be glad you did !!
    -Jim M.

  • For excellent service and a good price check out D&G Auto Services in South Attleboro. From the office staff to the mechanic, you will be satisfied with everything.
    -Lyman P.

  • If you want an amazing mechanic who you can trust than go here! My whole family has been going to him for years and I wouldn't go anywhere else.
    -Matt B.

  • Have been going here for years, excellent service, good prices, very friendly staff! Hidden jewel!
    -Jeanne D.